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Catalog Guarantee Order WorksheetFAQ: Frequently Asked QuestionsIs buying CDs safe through Your website?Yes. We've been an Internet merchant since 1995. Secure shopping carts and credit card handling is something best left to experts, so we use industry-standard state-of-the-art services to handle that for us. We accept all major credit cards, and PayPal.
I feel uncomfortable with using my credit card online. Can I still buy albums?Sure. Even though surveys confirm that it’s actually safer to use credit cards online than in a restaurant for example, we absolutely understand your concern. You can place your order by phone: 877-ARMONICA (toll free) or 323-821-2042 (in the Los Angeles area). By fax: fill out our order worksheet, print it and fax it to: 323-204-9126 By mail: fill out our order worksheet, print it and mail it to: William Zeitler I don’t have a credit card. How do I order CDs without one?No worries. We also accept check, money orders, and international money orders in addition to all major credit cards. Basically, if our bank will take it, so will we! See just above for details. When will my CD arrive?We ship by the next business day. In the US, if you purchase one or two CDs, we send them by first class mail and your CDs should arrive in 3-5 days. If you get three or more CDs, we send by priority mail, and your CDs should arrive in 2-3 days. Outside of the USA, we use air mail, which usually takes about a week. You can even have overnight shipping! Call or email us. What happens if my CD arrives damaged in the mail?We use heavy cardboard CD mailers to do our best to prevent this from happening, but it still happens from time to time. Just let us know and we will send you another one immediately. Free of charge. How much does shipping cost?(All prices are in $US.)In the US
Canada
All other countries
See our worksheet which will do the math for you. How do I get expedited shipping?To have your order shipped via an expedited method (such as Overnight or Global Priority), please phone us or send an email inquiry. Prices for expedited shipping are based on your shipping address. We only charge enough extra to cover the additional postage cost. Call us at:
Our fax number is:
What is an 'MP3-Album'?An 'mp3-album' is an mp3 of all the tracks of an album, plus a pdf containing the liner notes. The pdf and all mp3 files are 'zipped' into one file for you to download. What does "CD Quality" mp3s mean?You can purchase mp3s of individual tracks for $0.95. They are encoded at 196 kbps. 160 kbps or more is considered 'CD quality', meaning that almost no one can tell the difference between the original CD and the compressed mp3 version. (I certainly can't!) 196 kbps is the next notch better than that! How long does it take to download the "CD Quality" mp3s?This really depends on your internet connection. But you're looking at approximately:
(Estimates derived with this calculator.) The great thing about mp3s is you can have them right now! Well, in a few minutes, but that's still a whole lot faster than the postal service! What happens if something goes wrong while I'm downloading?Our system for mp3 downloads works really well. But once in a while things go wrong anyway, so here's what we do: we just make it right! Just contact me, William, as I'm the webmaster for this site, and we'll figure out the quickest and easiest (for you) solution to your snag.My question isn't answered on this page. What should I do?If you have any questions please don't hesitate to contact us. You can send us an email, or call us at 1-877-ARMONICA (toll free). Copyright © 1995–2008 William Zeitler, www.glassarmonica.com. All rights reserved.
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